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Telephone Answering Services

Why Choose Telephone Answering Services When Working from Home

Working from home has the potential of being the idyllic situation most people imagine it to be. That is, if you have the right equipment and processes in place. By equipment we mean anything from a proper desk, an ergonomic chair, a decent monitor, a reliable high-speed internet connection, the right lighting, a scanner and printer, and a dedicated room to minimize interruptions.

As for processes, it’s about trying to extrapolate the office into your home by way of routines and behaviors. For example, dressing professionally, keeping regular office hours, and taking short breaks.

To truly get your home office space on the same level as a traditional office space, you may want to embrace tools that can help you create that office-feel to drive productivity. One such example is having a telephone answering service.

Here are 4 reasons why you should have a telephone answering service when working from home:

Increased Professionalism

Working from home is still considered less professional than working at a traditional office space, even though it has become a more common practice during the Covid-19 pandemic. Adding a telephone answering service to your home office repertoire will help your business to be perceived as a more professional operation. This translates to potential clients being more willing to trust you, which in turn leads to more sales.

Cost Effective Solution

When outsourcing a telephone answering service, having this added level of professionalism is not as costly as you would imagine. By outsourcing your telephone answering service, you will only need to budget for a single all-inclusive monthly cost. There is no need to hire any new staff members. This will save you valuable time and money, allowing you to focus on other important entrepreneurial responsibilities.

Increased Customer Satisfaction

Hiring a telephone answering service ensures that your customers will get stellar customer service every time they call your company. Sure, you could answer your own phone, but this will most likely not be your top priority all the time. This means that there will be calls that go unanswered and other calls will be hurried along because you have a pressing matter to attend to. A telephone answering service is dedicated to answering every single call with the same commitment to providing excellent customer service.

Eliminate Time Waste

Speaking of answering every single call, as you already know not all calls are crucial to your business. There are spam calls, robocalls, wrong numbers, and other calls that are just a waste of your time. A telephone answering service is there to act as a filter and protect your valuable time against these unwanted callers.

Additional Tools and Services

Setting up a telephone answering service is a great way to set your business apart from the competition, and to free up your time for more valuable tasks. And if you are really serious about taking your home office to the next level, you may want to consider other tools and services such as a virtual office with a prestigious address to add credibility to your company, a coworking space to stay connected to the local business community, and a fully equipped meeting room space to meet clients and partners in a professional setting. If you would like to discuss these options further, you can give us a call at 212.899.5400

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